FAQ frequently asked questions

A FAQ page provides quick answers to the most common questions customers have about products, orders, and services.

  • If you didn't receive your order, start by checking the order confirmation email or your account to verify the shipping address and estimated delivery date. Then review the tracking information-sometimes packages are marked as delivered but left with a neighbor, at a reception desk, or in a safe drop-off spot. It's also worth checking if there were any delivery attempts or delays noted by the carrier.

  • 2 If you didn't receive your order, start by checking the order confirmation email or your account to verify the shipping address and estimated delivery date. Then review the tracking information-sometimes packages are marked as delivered but left with a neighbor, at a reception desk, or in a safe drop-off spot. It's also worth checking if there were any delivery attempts or delays noted by the carrier.