FAQ frequently asked questions

A FAQ page provides quick answers to the most common questions customers have about products, orders, and services.

If you didn't receive your order, start by checking the order confirmation email or your account to verify the shipping address and estimated delivery date. Then review the tracking information-sometimes packages are marked as delivered but left with a neighbor, at a reception desk, or in a safe drop-off spot. It's also worth checking if there were any delivery attempts or delays noted by the carrier.
2 If you didn't receive your order, start by checking the order confirmation email or your account to verify the shipping address and estimated delivery date. Then review the tracking information-sometimes packages are marked as delivered but left with a neighbor, at a reception desk, or in a safe drop-off spot. It's also worth checking if there were any delivery attempts or delays noted by the carrier.